FREQUENTLY ASKED QUESTIONS
How should I store my products after receiving them?
To maintain product stability and effectiveness, all peptides and HGH should be stored according to recommended conditions, typically in a cool, dry place before reconstitution, and refrigerated after mixing. Proper storage ensures optimal performance and longevity.
How do I know your products are authentic and high quality?
All HGH and peptide products available on animoarcade.com undergo independent third-party laboratory testing by Janoshik to verify purity and quality. Every batch is matched with a published lab report that you can review and confirm against your purchase. The only exception is pharmaceutical-grade Bacteriostatic Water, manufactured by Pfizer. If a product is not tested, it is not offered for sale.
Do I need Bacteriostatic Water?
Yes. All HGH and peptide products are supplied in lyophilized (freeze-dried) form and must be reconstituted before use. We strongly recommend using pharmaceutical-grade Bacteriostatic Water by Pfizer, sold separately. For safety and consistency, avoid using unverified or off-brand alternatives.
Will I receive tracking information for my order?
Yes, all orders include tracking so you can monitor delivery progress. Tracking details are typically sent within one business day of order confirmation. If you do not see it, please check your spam or junk folder.
Where do you ship?
We currently ship exclusively within Canada. All orders are delivered domestically via Canada Post, ensuring reliable, discreet shipping without customs delays. Flex Delivery and PO box addresses are fully supported.
What is your return and refund policy?
All sales are final due to the nature of our products. We do not accept returns. However, every product is independently verified through third-party lab testing to ensure quality and transparency. By completing a purchase, you acknowledge and accept the testing provided. If you have any concerns, our support team is available via email to assist you.
Trusted & Verified
We prioritize transparency, security, and compliance at every step.
Third-Party Tested
All products are independently verified for purity and quality.
Secure Checkout
Encrypted transactions with trusted payment processing.
COA Available
Certificates of Analysis available for every batch.
Discreet Shipping
Secure packaging with privacy-focused delivery.