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Refund & Returns Policy – TrimVera Labs

Effective Date: [Insert Date]

At TrimVera Labs, customer satisfaction is important to us. Due to the nature of our products, all refund and return requests are reviewed carefully and handled on a case-by-case basis.

Please read the following policy before making a purchase.

1. Returns Eligibility

Returns may only be accepted under the following circumstances:

  • Incorrect item received

  • Product arrived damaged

  • Order missing items

  • Verified shipping or fulfillment error

To qualify for a return or replacement:

  • You must contact us within 48 hours of delivery

  • Products must remain unopened and unused

  • Original packaging must be retained

  • Proof of purchase and supporting photos may be required

2. Non-Returnable Items

For safety, handling, and quality-control reasons, the following items are generally non-returnable:

  • Opened or used products

  • Products damaged after delivery

  • Clearance or discounted items

  • Orders delayed due to customs or carrier issues

  • Products improperly stored or handled after delivery

3. Refunds

Approved refunds will be processed to the original payment method.

Please allow:

  • 5–10 business days for refund processing after approval

  • Additional time depending on your payment provider or financial institution

Shipping fees are generally non-refundable unless the issue was caused by our error.

4. Replacements

If an order arrives damaged or incorrect, we may offer:

  • A replacement product

  • Store credit

  • Partial or full refund

The resolution offered will depend on the nature of the issue and verification provided.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery

  2. Include your order number

  3. Provide clear photos of:

    • The product

    • Packaging

    • Shipping label

    • Any visible damage

Failure to provide requested information may delay or prevent resolution.

6. Lost or Stolen Packages

TrimVera Labs is not responsible for packages marked as delivered by the carrier.

If a package is lost during transit, please contact the shipping carrier first. We will assist where possible but cannot guarantee reimbursement for carrier-related issues outside our control.

7. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered processing or shipment stages, cancellations may no longer be possible.

8. Chargebacks & Payment Disputes

Customers are encouraged to contact us directly before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

  • Refusal of future orders

  • Account restrictions

  • Additional verification requirements

9. International Orders

International customers are responsible for understanding local import laws and restrictions before ordering.

Refunds will not be issued for:

  • Customs seizures

  • Import restrictions

  • Refused international deliveries

10. Contact Information

For return or refund assistance, please contact:

TrimVera Labs
Email: [Insert Email Address]
Website: [Insert Website URL]
Phone: [Insert Phone Number]