Skip to main content

PEPPSSOLUTIONS

Menu
Menu

Refund & Returns Policy

Last Updated: 2026

At PEPPS Solutions, customer satisfaction is important to us. We strive to provide high-quality research products and dependable service. Please review our Refund & Returns Policy carefully before placing an order.

Research Use Products

Due to the nature of our products and quality control standards, all products sold by PEPPS Solutions are intended strictly for research and laboratory use. To ensure product integrity and safety, we generally do not accept returns of opened, used, or tampered products.

Order Issues and Damaged Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact our customer support team within 7 days of delivery. Include your order number, a description of the issue, and any relevant photos so we can review and resolve the matter promptly.

Returns Eligibility

Returns may be considered under the following circumstances:

  • Incorrect product received

  • Product damaged during shipping

  • Missing items from an order

  • Manufacturer or packaging defects

All return requests must be approved by PEPPS Solutions before any product is returned.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Products with broken seals

  • Products damaged due to improper handling or storage

  • Clearance, promotional, or discounted items

  • Orders returned without prior authorization

Refunds

If a refund is approved, it will be processed using the original payment method. Refund processing times may vary depending on your payment provider and financial institution.

Approved refunds may be issued for:

  • Products unavailable after purchase

  • Verified shipping damage

  • Confirmed fulfillment errors

  • Authorized return requests

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been fulfilled or shipped, cancellation requests may no longer be possible.

Shipping Costs

Original shipping charges are generally non-refundable unless the return is the result of an error made by PEPPS Solutions.

Contact Us

If you have questions regarding a return, refund request, or order issue, please contact our customer support team through our Contact Us page. We are committed to reviewing all requests fairly and providing timely assistance.

Thank you for choosing PEPPS Solutions. We appreciate your trust and look forward to serving your research needs.