Shipping & Delivery Policy
Last Updated: 2026
At PEPPS Solutions, we are committed to providing fast, reliable, and secure shipping to ensure your research products arrive safely and on time. Please review our Shipping & Delivery Policy for important information regarding order processing, shipping methods, and delivery expectations.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully verified. Orders placed on weekends or holidays will be processed on the next business day.
Please note that processing times may vary during periods of high order volume, promotional events, or unforeseen circumstances.
Shipping Methods
PEPPS Solutions works with trusted shipping carriers to provide dependable delivery services. Available shipping options and estimated delivery times will be displayed during checkout.
Shipping availability may vary depending on the destination and applicable regulations.
Delivery Timeframes
Estimated delivery times begin once an order has been processed and shipped. While we strive to meet all delivery estimates, shipping times are not guaranteed and may be affected by:
Carrier delays
Weather conditions
Holidays
Customs inspections (where applicable)
Incorrect shipping information
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your package throughout the delivery process.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information during checkout. PEPPS Solutions is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete address information.
Lost or Delayed Shipments
If your package is delayed beyond the expected delivery timeframe, please contact the shipping carrier first using your tracking information. If additional assistance is needed, our customer support team will be happy to help investigate the issue.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of the packaging and products. We will review the situation and work toward an appropriate resolution.
Shipping Restrictions
PEPPS Solutions reserves the right to refuse or cancel shipments to locations where products may be restricted by local, state, federal, or international regulations.
Customers are responsible for ensuring compliance with all laws and regulations applicable to their jurisdiction before placing an order.
Delivery Confirmation
Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the recipient. Customers should ensure that deliveries can be received securely at the shipping address provided.
Contact Us
If you have questions regarding shipping, tracking information, or delivery concerns, please contact our customer support team through our Contact Us page. We are committed to providing prompt and professional assistance.
Thank you for choosing PEPPS Solutions. We appreciate your business and look forward to supporting your research needs with dependable service and timely delivery.